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melonlulu
Participant
Nov 9, 2024 6:35 AM UTC
Question

Can't use Premium Features

I've successfully purchased Lightroom premium plan on Google Play, but cannot use premium features at all. I tried to restore my purchase in the app, but it failed. I also checked my Adobe ID, and there was no active plan linked to it. 

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2 replies

Community Manager
Ritika ChandraniCommunity Manager
Community Manager
Nov 11, 2024 2:38 PM UTC

Hi, @7714987_Gemstone3072. 
Thank you for reaching out. Could you confirm if the purchase was made using a different email ID? Sometimes, the subscription might be linked to an alternate account.

If possible, DM (Direct Message) me in the community to privately (from my profile) a screenshot or confirmation of the purchase so I can help troubleshoot further and ensure everything is linked correctly.

Looking forward to your response!

Regards, 
Ritika 

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melonluluAuthor
Participant
Nov 12, 2024 12:02 PM UTC

I've DM you the screenshot of the receipt. Could you please check it out? 

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