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David22764022yjak
Participant
January 21, 2022
Answered

Can’t view photos after ipad pro update 15.2.1

  • January 21, 2022
  • 1 reply
  • 164 views

Uploaded Update 15.2.1 to my ipad pro last night. 

Clicked on the LR icon to view my photos this morning & it asked me to sign in.

When I try to open a file I get error codeT20200914.

I note that local storage is 0 & 'Use Cellular Data' is disabled in settings & cannot be activated.

Lightroom still ok on my iphone.

what can I do to retrieve my photos?

This topic has been closed for replies.
Correct answer David22764022yjak
I have now reinstalled the app through my Adobe account & it is working ok


Dave Ford

1 reply

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Community Manager
Charlie.DCommunity Manager
Community Manager
January 25, 2022

Hello @David22764022yjak 

I'm not familiar with the error code you provided.  Is this still a problem for you now that the weekend has passed?  I ask because I'm not sure if this was some kind of transient error.

 

"Sync over cellular" is only a relevant option if your device has cellular functionality.  Is it safe to say your device has stable WiFi?  Have you recently changed any network settings, started using a VPN, etc?

 

If this problem still occurs, does it help to force-quit and relaunch the app?  

 

Or re-install the app?  NOTE: if you have local changes that have sync pending when you tap on the cloud icon, please do not delete the app or those unsynced changes will be lost.  In this case, I'd advise you to do a full iTunes/iCloud device backup so that Lightroom and any unsynced files can be restored... and only after backing up should you try to reinstall the app.

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David22764022yjakAuthorCorrect answer
Participant
January 25, 2022
I have now reinstalled the app through my Adobe account & it is working ok


Dave Ford
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