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Participant
August 26, 2024
Question

Cancel account

  • August 26, 2024
  • 1 reply
  • 91 views

Hello, I've been paying for adobe products for years because I cannot work out how to cancel. I have contacted adobe through the virtual assistant a number of times, but it is AI and does not understand the issue that I have. There is no email to contact the company.

 

The email account that is linked to the adobe account that is taking payments no longer exists, as the business I worked for closed down. I therefore cannot access my adobe account in order to cancel (it was a google account) and so the payments keep rolling out. 

 

Could someone please help me cancel the subscription?

 

Thanks, Charlie

 

 

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1 reply

Rikk Flohr_Photography
Community Manager
August 26, 2024

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

 

Rikk Flohr: Adobe Photography Org