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Kristen34627053jx9k
Participant
January 6, 2024
Question

Cancel subscription

  • January 6, 2024
  • 1 reply
  • 203 views

I opted for a 7-day trial. Upon cancelling within 7 days I wasnt able to complete the  request due to an error encountered. I sent multiple emails and tried to contact via their virtual chat. No response/support was provided. Does anyone know how to requsest a cancellation and refund for this service?

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    1 reply

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    January 9, 2024

    Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

     

    If Adobe Support cannot help, it may be because Apple owns iOS app trials and transactions.  Apple Support is generally very understanding and helpful.  Just explain the difficulty or error during cancellation.  For more info, please see: https://support.apple.com/en-us/HT204084 

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