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Ralph27754005u1wm
Participant
Apr 12, 2026 1:46 AM UTC
Question

Cannot export images (Windows 11) "AI Update Required", clicked Export, nothing happens

I have a number of images selected, some have AI edits. I click export, and select custom export. I get a message about  "AI Update Required" , so I select the box to update and export, then nothing happens.

I’m using Lightroom, but the images are local, not in cloud.

    1 reply

    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    May 4, 2026 9:44 PM UTC

    Hi ​@Ralph27754005u1wm, Welcome to the Lightroom Community forum! To better help you with this issue, we would like a few more details. Can you send your system info, a screen recording of the issue, and a numbered list of the exact steps needed to replicate it? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here.

    In the meantime, try resetting your Lightroom Preferences: https://adobe.ly/4o7JADQ. I hope this helps! ^CH

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