Skip to main content
S
sscianc
Participant
January 3, 2020
Question

Cannot log in to Lightroom Mobile using Google

  • January 3, 2020
  • 2 replies
  • 5736 views

I just purchased a new phone and synced all of my apps with the iCloud backup. I opened Lightroom Mobile, and I cannot sign in using my Google account. An error message comes up that says "Sorry, something went wrong." Sometimes it appears before I can input my Google login, and other times it appears after. 

 

Are all of my photos synced to this account? Or did I have to use the Adobe Cloud? Regardless, I cannot sign into my account. 

    2 replies

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    January 7, 2020

    Updated: I see you are using iOS, and restored your device from an iTunes backup, and are now struggling to sign in.  Taking a closer look, I see accounts with your name have tried signing via Facebook (not Google), and also via Enterprise login (which a school or employee could provide you).  Maybe one of these other options are worth trying.

     

    For more login help, please see: https://helpx.adobe.com/x-productkb/global/adobe-id-social-sign-in.html

    Akash Sharma
    Akash Sharma
    Legend
    January 3, 2020

    Hi there,

     

    Sorry that you're getting an error message "Sorry, something went wrong" while signing in to Lightroom app on your Apple device. 

     

    Would you mind reinstalling the app from AppStore and let us know if that helps?

     

    Thanks,

    Akash

    S
    ssciancAuthor
    Participant
    January 3, 2020
    Unfortunately, that did not work.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices