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NickyLim
Participant
May 20, 2023
Question

Cannot subscribe for Lightroom Mobile premium

  • May 20, 2023
  • 1 reply
  • 508 views

Hello everyone. I've been trying to resubscribe for the premium on Lightroom Mobile because mine have just expired a few days ago. But an error message popped up as shown on the photo I attached. Any idea why or how do I go about on this issue?

  • What happened was I changed my payment to a different card on google play and this happened.

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    May 21, 2023

    Hey @NickyLim. Welcome to the Lightroom Community. I'll help you figure this out. I've checked your profile & you have two inactive subscriptions.

     

    Back up your images & edits first & then try to sign out & sign in again. If this does not help, try changing the internet connection. If this does not help, you can try re-installing Lightroom once & check if the issue exists.

     

    Let us know how it goes. Thanks!

    Sameer K

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    NickyLimAuthor
    Participant
    May 21, 2023

    Hi there, thank you for the guidance.

    I have tried accordingly to your instructions but unfortunately none of them seems to solve the issue.

    Rick Spaulding -
    Rick Spaulding -
    Legend
    May 22, 2023

    Hi,

    Sorry you’re having trouble.

    Contact Adobe Customer Care.
    They should be able to sort it out.
    Go to this link and click the chat bubble in the lower right.
    Type "agent" for quicker service.

    https://helpx.adobe.com/contact.html

     

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