Cannot use Premium on mobile

Question

Hello, I have been using Lightroom app with premium freatures (been paying the mobile subscription). Then it expored and I renewed it and payed again, which didnt catch up on the app itself (its acting as if I dont have subscription, just free app version).

what to do? Do I just nedd to wait or?

keralaa · Accepted Answer

Yes, it has been resolved by itself, thank you!

Sameer K · Answer

Hey, @eralaa. Welcome to the Lightroom Community. I'll help you figure this out. I reviewed your account for the community and found an active subscription for Lightroom.

The previous subscription is inactive, and the new subscription is less than 24 hours old. Please wait for a few hours and check if the issue is resolved. If it does not work, the respective app store manages subscriptions from the mobile app store. If you've already been charged, you can contact their support channels. Check this page for help with managing your subscription to the App Store: https://adobe.ly/4cgs5gj

This should help. Please let me know if it does. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

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