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Aditama35595161v7p2
Participant
February 21, 2024
Answered

Cant cancel my subscription

i tried to cancel my lightroom subscription through clicking "manage plan", but it says "go to microsoft store". But I dont find my plan and subscription about lightroom in there. can anyone help?

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    Charlie.DCorrect answer
    Adobe Employee
    February 21, 2024

    Hello @Aditama35595161v7p2 

    This is a peer-to-peer forum.  Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

     

    If Adobe Support cannot help, it may be because Microsoft owns this transaction.  You should then contact Microsoft Support.

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    1 reply

    Adobe Employee
    Charlie.DCorrect answer
    Adobe Employee
    February 21, 2024

    Hello @Aditama35595161v7p2 

    This is a peer-to-peer forum.  Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

     

    If Adobe Support cannot help, it may be because Microsoft owns this transaction.  You should then contact Microsoft Support.

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