Skip to main content
jwantzen
Participant
March 2, 2026
Question

cant login on my mac, it says supscriptioon ended, while on iphone i can still log in

  • March 2, 2026
  • 2 replies
  • 28 views

I have an active subscription, i am logged in with the same appleid on the mac and on Iphone, but it says on mac i dont have a subscripton 

    2 replies

    Inspiring
    March 3, 2026

    Hello ​@jwantzen 

    If you were previously subscribed to the Lightroom Plan with 1 TB, and are now subscribed to only the Lightroom Mobile plan (you subscribed specifically on a mobile device), please know that the Lightroom Mobile subscription does not enable Lightroom for Mac or Windows.  (Your Lightroom Mobile plan also includes Lightroom Web, which runs in most popular web browsers.  I mention this just in case it helps -- https://lightroom.adobe.com 

    If you need a plan that includes Lightroom for Mac or Windows, you’ll cancel the mobile-only plan, and select a plan that includes both LR Desktop and Mobile.  Please see this page for more info: https://www.adobe.com/creativecloud/photography/compare-plans.html

    Sameer K
    Community Manager
    Community Manager
    March 2, 2026

    Hey, ​@jwantzen. Welcome to the Lightroom community. I reviewed your account for the community and found no active subscription or transaction for Lightroom.

     

    The respective app store manages subscriptions from the mobile app store. If you've already been charged, you can contact their support channels. Check this page for help with managing your subscription to the AppStore: https://adobe.ly/4cgs5gj

     

    This should help. Give me a heads-up if it does. Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)