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Participant
August 6, 2024
Question

Cant open photos (grayed) - nothing works. Use Lightroom with special Win11 for public authorities

  • August 6, 2024
  • 1 reply
  • 178 views

I have not been able to use Lightroom for about 4 months. the "Add photos" field is grayed out. I also can't drag any photos (regardless of format) into Lightroom or open them in any other way. Downgrades and upgrades have also been unsuccessful.

I work in a public authority and therefore use a customized Windows 11 version on my computer.


Adobe Photoshop Lightroom Version 7.4.1
Build 20240625-1512-ca1977c

 

However, the program works on my private computer.


Maybe someone can help.

Thank you very much

 

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Seit ca. 4 Monaten kann ich Lightroom nicht mehr nutzen. das Feld "Fotos hinzufügen" ist ausgegraut. Auch kann ich keine Fotos (egal welches Format) in Lightroom ziehen, oder anderweitig öffnen. Down- und Updgrades brachten auch keinen Erfolg.

Ich arbeite in einer öffentlichen Behörde und nutze daher auf dem Rechner eine angepasste Windows 11 Version.


Adobe Photoshop Lightroom Version 7.4.1
Build 20240625-1512-ca1977c

 

Auf meinem privaten Computer funktioniert das Programm jedoch.


Vielleicht kann ja jemand helfen.

Vielen Dank

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
August 6, 2024

Can you produce and share a diagnostic log?

 

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make the [Diagnostic Log] button appear.

 

Rikk Flohr: Adobe Photography Org
Participant
August 6, 2024

Hey @Rikk Flohr: Photography thanks for your reply. I cant upload the DiagnosticLog.html (The file type (.html) is not supported). Do you need some special infos, or should I convert the file into a PDF?
Thanks and many Greetings

Jonathan

Rikk Flohr_Photography
Community Manager
August 6, 2024

You can share the file via Dropbox or similar and then share the link.

 

The Dev's have also asked if you use your Personal ID on your Work machine, are you able to add?

Rikk Flohr: Adobe Photography Org