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vsxnce
Participant
October 6, 2019
Question

Cant redeem subscription

  • October 6, 2019
  • 2 replies
  • 300 views

I have an active lightroom subscription but the app is not allowing me to restore purchases it just shows an infinite loading sign. Please help

      This topic has been closed for replies.

      2 replies

      V
      vsxnceAuthor
      Participant
      October 6, 2019

        

      Theresa J
      Community Expert
      Theresa JCommunity Expert
      Community Expert
      October 6, 2019
      Does the first screen with the spinning wheel happen right after you put in your login info and tap the sign in button? Or when the app is launching?
      Theresa J
      Community Expert
      Theresa JCommunity Expert
      Community Expert
      October 6, 2019

      Which version of Lightroom are you using? Are you on a computer or a mobile device? 

      V
      vsxnceAuthor
      Participant
      October 6, 2019
      I am on device on most updated version
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