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Aylakok
Aylakok
Participant
January 25, 2019
Answered

CC all apps membership but Lightroom in expired trial mode

  • January 25, 2019
  • 4 replies
  • 929 views

Hi,

I have a problem occurring in Lightroom as it says that my trial has expired while I have an active Creative Cloud all apps membership. This problem only occurs in Lightroom while all other apps are perfectly working. When I click on "buy now" in the trial expired-message, a new screen appears confirming that my membership is active and Lightroom is ready for use. HOWEVER, lightroom stays in the trial expire mode so I still can't use the program.

I've tried literally anything I can think of. All self-help instructions I did and I contacted Adobe technical support twice, leading to a 2-hours-long remote assisting session where the Adobe guy at the end couldn't figure out why Lightroom was still in trial mode.

So right now I have absolutely no clue what to do anymore... and I really need to have Lightroom on my computer so I can't accept this error (and I'm paying for it!!).

Please share your thoughts if you have an idea what to do, I am totally clueless at the moment.

    This topic has been closed for replies.
    Correct answer Charlie.D

    @RiaanRoux and @stefanh87782302 

    Creative Cloud memberships redeemed from Kivuto may not include access to Lightroom desktop and mobile apps - depending on what licensing your institution offers for your home use.

     

    Please see this FAQ for more info: https://helpx.adobe.com/ie/lightroom-classic/kb/lightroom-mobile-available-education-memberships.html 

    4 replies

    R
    RiaanRoux
    Inspiring
    July 21, 2021

    I am getting this error on Lightroom Web and CC.  Logout and restart has no effect.  My Creative Cloud ALL APPS subscription only end in October of 2022.  Please FIX!!!

    I have done logout from account online
    I have done logout from Creative Cloud app on PC
    I have done logout on CC online app

    Logging out and back in does NOT solve the problem.

    R
    RiaanRoux
    Inspiring
    July 21, 2021

     

    stefanh87782302
    stefanh87782302
    Participant
    May 26, 2021

    Today it happend to me. Everything works but Lightroom (Cloud) does not. Sign out and in did not solve the problem. What to do? 

    V
    vfm
    Participant
    July 12, 2020

    Have the same problem. The solution didn't work for me.

    99jon
    99jon
    Legend
    January 25, 2019

    Go to the  menu and try:

    Help >> Sign Out

    Quit Lightroom

    Then launch Creative Cloud and go to the apps tab.

    Open Lightroom again

    J
    Jana Pellissier
    Participant
    June 18, 2020

    I am having the EXACT same issue as mentioned above and this solution hasn't worked for me.. It's as if Lighroom just doesn't pull though the active license even after clicking on 'buy' and the modal message saying I am an active subscriber.. Don't know what else to try anymore?

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