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Dadshade
Dadshade
Inspiring
October 27, 2017
Answered

CC will not load with VPN running

  • October 27, 2017
  • 18 replies
  • 28552 views

Having spent hours attempting to install LR CC, I finally contacted support who found that my VPN was blocking the install. After installing with the VPN disabled, he said it should work with the VPN running but it doesn't. I have to disable it before LR CC will run. Anyone know why and is there a way to resolve this issue?

    This topic has been closed for replies.
    Correct answer Dadshade

    I am having the same problem, same VPN.


    Hi. The Adobe LR tech was very helpful. You can see his suggestions I've

    copied for you below. This worked for me. However, he sent me another

    message a few days ago to say that the issue has been resolved in the

    latest update of LR CC. If you haven't done the updates yet give it a try

    first. If that doesn't work, then follow his advice below. Good luck!

    "It turns out that this is not a bug in Lightroom CC. The issue is actually

    with how IPVanish handles local IPv6 network traffic. That’s a mouthful, I

    know. ☺ In my testing, I found that IPVanish actually broke a number of

    apps I use daily as a software developer. The good news is that I have a

    fix for you.

    In the IPVanish settings, go to the “Connection” tab and disable the option

    “Enable IPv6 Leak Protection”. Running with this option disabled will allow

    Lightroom CC to work as expected. If you do this, please keep in mind your

    VPN will no longer block any network traffic that is using IPv6. Please see

    the following IPVanish guide for more info:

    https://support.ipvanish.com/hc/en-us/articles/115002074754-IPv6

    The fact that IPVanish is blocking local IPv6 network traffic is clearly

    a design flaw in their software. Even with IPv6 leak protection enabled,

    local traffic should still be allowed; I’ve reached out to the IPVanish

    folks in hopes that they’ll fix this bug on their end.

    If I had to make a recommendation as a fellow Lightroom CC user and VPN

    user, it would be to switch to a VPN that does not block local IPv6 network

    traffic such as NordVPN. Just to be clear, that’s my recommendation as a

    software user and not as an Adobe employee.

    I hope this is enough info to put this issue to rest. Thanks again for

    helping track this down,

    - Jeff"

    18 replies

    Show previous replies
    R
    Reilly Diefenbach
    Participant
    July 16, 2018

    Here we are nine months later and still no help on the Nord VPN issue.  Is anyone listening?

      T
      ThiccRose
      Participant
      August 2, 2023

      2023 August and still can't connect to CC with VPN on...

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        August 2, 2023

        You’ve posted to a very old thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same issue which you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better posting to a new thread with fresh, complete information including system information, a complete description of the problem and step-by-step instructions for reproduction. 

         

        In the unlikely event the issue is the same, we will merge you back into the appropriate location. 

         

        Thank you!

         

        Rikk Flohr: Adobe Photography Org
        N
        nikowalski
        Participant
        July 9, 2018

        In case it helps, I have the same problem, using expressvpn.  Connected?  CC says no internet connection.  Disconnected?  Works fiie immediately. 

          M
          midwested
          Inspiring
          July 4, 2018

          After trading a few emails with NordVPN customer service I decided to uninstall the NordVPN app, shut down the computer, reboot and reload the VPN app.   As I have discovered before uninstalling VPN software doesn’t always remove all traces of the application.  When I reinstalled the NordVPN app my favorites from before were already loaded in the app.  I suppose it could have been stored with my account information and reloaded as part of the install.  Who knows.  Bottom line is the Adobe CC app was able to connect after about three attempts while the VPN was active.  Don’t know though if it will work permanently.  But it seems to work now.

          Pedro Hassan
          Pedro Hassan
          Participating Frequently
          July 4, 2018

          Same issue using PIA VPN. Please give us some feedback on why.

            donaldr62062159
            donaldr62062159
            Participant
            July 1, 2018

            Me too.... using NordVPN, CC says "no internet connection". Disable VPN, CC works. Fix please!!

            T
            thugsforlife
            Participant
            June 15, 2018

            To get things done you should check with bestvpnrating.com for sure it does.

            J
            Community Expert
            Jao vdLCommunity Expert
            Community Expert
            November 19, 2017

            Works perfectly fine for me going through a vpn. There is no reason why vpn by itself should block Lightroom. As long as the firewall at the place you are vpn'ing into doesn't block the secure traffic from Lightroom CC or its installer should be completely unaware that its traffic is routed in a different way.

              itaif4789477
              itaif4789477
              Participant
              November 19, 2017

              To clarify, I don't think it's necessarily Lightroom blocking VPN, but as Dadshade mentions, Adobe blocking Lightroom access/activation due to VPN. I'm using a private VPN (Mullvad; no firewall, blocking, etc. of any kind) — when I launch Lightroom, it tries to access Adobe servers, which might block the connection from the endpoint IP address. Lightroom can't access the server, so it spins forever, blocking functionality.

              It would be nice if

              1. Lightroom would time out eventually and at least give the option of using it in offline mode
              2. Adobe didn't block my VPN, so I could continue using the product I'm paying for without having to compromise security
                J
                Community Expert
                Jao vdLCommunity Expert
                Community Expert
                November 19, 2017
                To clarify, I don't think it's necessarily Lightroom blocking VPN, but as Dadshade mentions, Adobe blocking Lightroom access/activation due to VPN.

                I don't think they are doing anything like that. It works perfectly fine for me through my company VPN.

                Dadshade
                DadshadeAuthor
                Inspiring
                October 27, 2017

                Sorry, I phrased that wrong. It was not the VPN blocking the install, it was Adobe blocking it because of the VPN.

                  itaif4789477
                  itaif4789477
                  Participant
                  November 19, 2017

                  Same here — strangely, I can't seem to find any info on this online. No idea if there's a workaround, but this seems sort of silly to me; there's no reason Lightroom should be blocking access over VPN. You can use Lightroom when offline, but not when connected to VPN?

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