chang verification email

Forum|Forum|3 years ago
December 10, 2022
2 replies
445 views

Hello!

I once created an account with an email adress which I don´t have anymore. It was still working for Lightroom with email and password to login all the time. Now when I want to login it is asked for a verification code sent to this email address. As I don´t have access anymore to the mail adress I cannot login to my account with all my presets and edited photos. And there is no other option like send the verification code to a phone number or so. What can I do? Can an employe change my email adress? Would be a pity to lose everything.

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MaikeSAuthor

Participant

I still couldn't solve the problem.

I was talking to three different service guys and none could help me.

The problem is still that I have all the photos and presets only in the Lightroom app on my phone, I can see it in the settings the app needs 32 GB because of this, but I cannot see it as I cannot login. As I don't have a paid active account (only free version) its not possible to change the email or whatever. I really don't know what to do.

JohanElzenga

Community Expert

I'm not sure I understand this. You say you use the free version because you cannot login, and you say it takes 32 GB on your phone. The free version does not store images in the cloud, it stores the images and settings on your phone. That is why it takes 32 GB, but this means you do have all the images locally. If you want to use them elsewhere, then export them from the phone.

-- Johan W. Elzenga

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MaikeSAuthor

Participant

Yes they are stored on the phone but I don´t have access to them anymore because when I open the app all I see is the login feature. And I cannot login because after filling in my password, it says that a verification email is send to my email and as I don´t have access to my email account I cannot get the code. And without the code I cannot move on in the App. There is no other option without this code.

melissapiccone

Community Expert

You will have to contact Adobe Customer Support - 1 (800) 833-6687

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

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