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Participant
April 17, 2024
Question

Change account - lost all images

  • April 17, 2024
  • 1 reply
  • 208 views

Hello everyone,

 

Earlier, I used a org account to edit my photos from my macbook and iPad until this month I stopped using it and the org changed password. Then I started using another personal account and when I logged in for the first time, all the images I edited using org account were gone.

I checked my finder and found out that the Light Room library is still about 7GB.

 

Is there any chance that I can still recover my images using the LightRoom Library file?

 

Thank you all in advance.

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1 reply

Rikk Flohr_Photography
Community Manager
April 18, 2024

I am not aware of a local recovery method.

Regaining access, even if only temporarily, to your former institutional account would allow you to either, request a transfer of assets from your old account to your new account, or to use the Lightroom Downloader tool to pull a local copy off your former Adobe ID.  This relies on the possibility of your institution to offer this escape hatch for you. 

Rikk Flohr: Adobe Photography Org
Participant
May 27, 2024

unfortunately, I cannot access to the old account. The only thing that, I reckon, connected to the previous account is the library in my storage 😞