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jadylive
Participant
April 16, 2018
Question

Change subscription to Lightroom classic

  • April 16, 2018
  • 3 replies
  • 1503 views

im currently on the Lightroom CC plan with 1TB (monthly payments) and I and want to switch to creative cloud plan with lightroom classic. Whenever i confirm the "terms and conditions" to switch a message pop's up that something went wrong. I've been on hold for over an hour for the second time at customer care and I just really want this sorted out asap.

any tips?

    This topic has been closed for replies.

    3 replies

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    April 18, 2018

    Hi,

    Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions.

    Thanks!

    Rajashree

    99jon
    99jon
    Legend
    April 17, 2018

    Have you installed LR Classic?

    If not go to the apps tab in Creative Cloud desktop and click install.

    Activating sync (under the identity plate - hover top left in LR Classic Library) will download everything (originals in the cloud) into the LR Classic Library and your nominated folder(s).

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    April 17, 2018

    I forwarded your request ...

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