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AshBibiLondon
Participant
February 12, 2020
Question

Changes phones, can't see my photos

  • February 12, 2020
  • 2 replies
  • 548 views

Hey folks, 

Hope someone can help please. I just changed phones and went into my light room app, and now can't see any of my photos. 

 

Can you please help?

Thank you 

Ash

This topic has been closed for replies.

2 replies

99jon
99jon
Legend
February 12, 2020

Cloud storage would work for all new photos you add and they would sync to any device and computer. I’m not sure about your existing photos. Maybe if you set up an in-app subscription on the old phone everything would upload to the cloud. Someone else may know for sure.

 

greule
greule
Inspiring
February 12, 2020

What you can do to transfer the free Lr version with your photos/data to a new phone, is to restore your new phone from a recent iOS backup which you have created from your previous phone. Hope this helps. But of course the safest way is to sync to the Lr Cloud. Hope this helps - Guido/ Lr Mobile QE

99jon
99jon
Legend
February 12, 2020

Were you using the free mobile app or do you have a subscription. If it was the free app, then the photos are only stored on the old phone; not in the cloud.

A
AshBibiLondonAuthor
Participant
February 12, 2020

Aaaaah I see!! OK thank you. Would I be correct in assuming that if I pay for the service I will be able to retrieve these? 

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