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Ebuzar
Participant
Nov 11, 2024 6:08 AM UTC
Answered

Charged even after I cancelled subscription

I have installed this Lightroom app and subscribe to it. Upon checking that it can't serve the purpose I deactivated the plan on the same day while I was on free trial. Yesterday I have been robbed by the company. And now when I am deleting my account, it says that I must first cancel the active substitution. When I go to cancel the subscription it only says RENEW.

What an absolute SCAM!!!

    Ritika ChandraniCorrect answer
    Community Manager
    Nov 11, 2024 2:06 PM UTC

    Hi @Ebuzar,

    I've reviewed your account, and it appears that you still have an active subscription purchased through Apple. To cancel the subscription, you would need to contact Apple support. You can contact Apple Support through this link: https://support.apple.com/;

    Feel free to reach out if there’s anything else we can help with regarding the app itself.

    Best regards,
    Ritika Chandrani

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    1 reply

    Community Manager
    Ritika ChandraniCommunity ManagerCorrect answer
    Community Manager
    Nov 11, 2024 2:06 PM UTC

    Hi @Ebuzar,

    I've reviewed your account, and it appears that you still have an active subscription purchased through Apple. To cancel the subscription, you would need to contact Apple support. You can contact Apple Support through this link: https://support.apple.com/;

    Feel free to reach out if there’s anything else we can help with regarding the app itself.

    Best regards,
    Ritika Chandrani

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