charged for Lightroom subscription but still says buy now

Question

I purchased the monthly subription from my Macbook Lightroom app. The money came out of my account. But it still says buy now. When I try to restore my purchase lightroom says that the subscription has already been purchased with another Adobe ID. Contact support is nowhere to be found.

jane-e · Answer

lightroom says that the subscription has already been purchased with another Adobe ID. Contact support is nowhere to be found.

By @olivia_2206

It sounds like you subscribed with a different Adobe ID. Try signing out, then sign in with that Adobe ID.

If you need more help, contact Adobe Customer Care. There are two ways:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved you post from Photoshop to Lightroom.

Jane

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