Skip to main content
M
muskunz
Participant
July 7, 2018
Answered

Cloud storage (1TB) empty - all photos gone

  • July 7, 2018
  • 2 replies
  • 427 views

Today I wanted to upload and edit photos and on starting LR CC I was uncharacteristically asked to log-in. This I did and my 1 TB storage is empty, all folders and albums are not available or visible.

The app obviously recognises some of the settings as it asked for the external hard drive, which was not connected.

I have restarted a few times, logged out and in again, checked my account (still valid) but am unable to find my photos.

It would be extremely annoying to have lost everything as even if I have the photos backed up I do not have the edited versions of the raw images (only the jpeg version).

This would not be acceptable and a good reason not to use LR CC.

Can anyone help?

Thanks in advance
Colin

Message was edited by: Colin Mackenzie A small addendum: If I log-in using the web interface I have all the folders, albums and photos available. It is obviously only the App that has issues accessing the cloud storage. I am using a MacBook pro. C

This topic has been closed for replies.
Correct answer selondon

Have you also tried singing out of the Adobe Creative Cloud App and back in again?

I have had this kind of thing before and this is how I solved it on occasions. I think once I even uninstalled that App or updated it.

Make sure you are logged out of Lightroom CC.

If you can see the Photos at Lightroom Web, then when you do get CC connected, the photos will sync down to the App from the Cloud.

2 replies

M
muskunzAuthor
Participant
July 10, 2018

Thanks selondon, I had logged out of LR CC but not tried logging out of Adobe creative cloud. That did the trick - thanks for your help.

C

selondon
Community Expert
selondonCommunity Expert
Community Expert
July 10, 2018

Glad it worked. I shouldn't have to be done really though, in my opinion.

selondon
Community Expert
selondonCommunity ExpertCorrect answer
Community Expert
July 9, 2018

Have you also tried singing out of the Adobe Creative Cloud App and back in again?

I have had this kind of thing before and this is how I solved it on occasions. I think once I even uninstalled that App or updated it.

Make sure you are logged out of Lightroom CC.

If you can see the Photos at Lightroom Web, then when you do get CC connected, the photos will sync down to the App from the Cloud.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices