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Katelyn5E1B
Participant
January 14, 2021
Question

Cloud Storage

  • January 14, 2021
  • 1 reply
  • 153 views

All day my lightroom mobile app has been saying "we're preparing your cloud storage. this may take a few minutes" but nothing has changed. I deleted all the pictures out of my app and have tried many different things. What do I do? 

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1 reply

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
January 14, 2021

Do you have a paid subscription, or a free account? You don't get cloud storage with a free account.

Since you already deleted all the photos from the app, there is no harm in removing the app too and then reinstalling it.

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