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Daan_vk
Participant
May 17, 2025 4:23 PM UTC
Answered

Cloud storage content lost after activating new license

Hi!

 

My prior Adobe license recently expired. I today purchased a new license, but when I open Lightroom (Web or on windows) all my photos are gone. 
Is there any way I could access my old cloud storage connected to the previous expired license? 
The previous license was a company license, but I have always used my personal profile. 
Or do I need to request this somehow with Adobe support?

 

Daniel

Rikk Flohr-Retired
Rikk Flohr-RetiredCorrect answer
May 18, 2025 1:20 PM UTC

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

 

Rikk Flohr: Adobe Photography Org
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1 reply

Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-RetiredCorrect answer
May 18, 2025 1:20 PM UTC

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

 

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Rikk Flohr: Adobe Photography Org
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