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leon_4104
Participant
Nov 6, 2025 9:28 PM UTC
Question

Cloud Transfert between two account

Hello ! 

I just got a new account from my school, with a new mail and i wanted to transfert my personnal cloud (about 778.7go) to my school one. So my personnal cloud is linked to the mail :<removed> and the school one is : <removed> like that i can avoid paying two licence and it would also be betor me please ? 

Thank you so much

best regards

Léon

3 replies

Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-Retired
Nov 7, 2025 2:02 PM UTC

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

 

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Rikk Flohr: Adobe Photography Org
leon_4104Author
Participant
Nov 9, 2025 10:38 PM UTC

Heyy @Rikk Flohr: Photography  !

Thank you so much for your response, i just talked with a adobe staff member on the site that you advised me to use but he is telling me that he can't do that, are you sure there is no other way i can try and that you are not able to do that ? 

Thank you so much for youre time 

Best regards

Léon

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Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-Retired
Nov 9, 2025 11:08 PM UTC

The agent is mistaken. I cannot do this. They can, provided you have the requisite ownership of the accounts and that the destination account is empty. 

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Rikk Flohr: Adobe Photography Org
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