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Leticia33120892tvqj
Participant
Oct 24, 2023 12:09 AM UTC
Answered

Cobrança indevida

Fiz o contrato  de sete dias gratuito do Lightroom e ainda assim foi cobrada indevidamente, apesar de ter cancelado ainda durante o período de teste. É uma compra no valor de R$82,90 e não esse valor é  inviável de pagar, ainda mais que eu não comprei. Estou tentando entrar em contato para ter o reembolso e não consigo resposta.

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    Charlie.DCorrect answer
    Adobe Employee
    Oct 24, 2023 10:25 PM UTC

    Hello @Leticia33120892tvqj 

    Apple owns the iOS Appstore transactions, and late cancellation and reimbursements policies are Apple's.  I recommend you first try contact Apple Support to see if they can cancel the subscription and refund you.

     

    You can also try to reach Adobe Support to see what help is possible on our side:   
    Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...and in the chat field (lower right), type AGENT

     

    Kind regards,

    Charlie

    View reply

    3 replies

    ellen_2125
    Participant
    Oct 24, 2024 12:58 AM UTC

    Como faço pra receber o reembolso pois dia são 7 dias grátis e foi cobrado 22.99

    Translate
    Adobe Employee
    Charlie.D
    Adobe Employee
    Oct 24, 2024 3:43 PM UTC

    Hello @ellen_2125 

    This is a user-to-user help forum.  Please contact Adobe Support directly to see what help is possible on our side:   
    Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...and in the chat field (lower right), type AGENT for faster help

     

    Kind regards,

    Charlie

    Translate
    Adobe Employee
    Charlie.DCorrect answer
    Adobe Employee
    Oct 24, 2023 10:25 PM UTC

    Hello @Leticia33120892tvqj 

    Apple owns the iOS Appstore transactions, and late cancellation and reimbursements policies are Apple's.  I recommend you first try contact Apple Support to see if they can cancel the subscription and refund you.

     

    You can also try to reach Adobe Support to see what help is possible on our side:   
    Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...and in the chat field (lower right), type AGENT

     

    Kind regards,

    Charlie

    Translate
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