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Leticia33120892tvqj
Participant
October 24, 2023
Answered

Cobrança indevida

  • October 24, 2023
  • 2 replies
  • 366 views

Fiz o contrato  de sete dias gratuito do Lightroom e ainda assim foi cobrada indevidamente, apesar de ter cancelado ainda durante o período de teste. É uma compra no valor de R$82,90 e não esse valor é  inviável de pagar, ainda mais que eu não comprei. Estou tentando entrar em contato para ter o reembolso e não consigo resposta.

    This topic has been closed for replies.
    Correct answer Charlie.D

    Hello @Leticia33120892tvqj 

    Apple owns the iOS Appstore transactions, and late cancellation and reimbursements policies are Apple's.  I recommend you first try contact Apple Support to see if they can cancel the subscription and refund you.

     

    You can also try to reach Adobe Support to see what help is possible on our side:   
    Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...and in the chat field (lower right), type AGENT

     

    Kind regards,

    Charlie

    2 replies

    E
    ellen_2125
    Participant
    October 24, 2024

    Como faço pra receber o reembolso pois dia são 7 dias grátis e foi cobrado 22.99

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    October 24, 2024

    Hello @ellen_2125 

    This is a user-to-user help forum.  Please contact Adobe Support directly to see what help is possible on our side:   
    Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...and in the chat field (lower right), type AGENT for faster help

     

    Kind regards,

    Charlie

    C
    Community Manager
    Charlie.DCommunity ManagerCorrect answer
    Community Manager
    October 24, 2023

    Hello @Leticia33120892tvqj 

    Apple owns the iOS Appstore transactions, and late cancellation and reimbursements policies are Apple's.  I recommend you first try contact Apple Support to see if they can cancel the subscription and refund you.

     

    You can also try to reach Adobe Support to see what help is possible on our side:   
    Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...and in the chat field (lower right), type AGENT

     

    Kind regards,

    Charlie

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