Contact Customer Care: Charged cancellation fee for cancelling 26 days after unexpected auto-renewal

Forum|Forum|3 years ago
October 18, 2022
3 replies
411 views

I have just tried to cancel my Photography plan as I am no longer using it. I have found that despite being just 26 days into this plan (which auto-renewed without my knowledge!) I am due to be charged a £50+ early cancellation fee.

I am very unhappy about this. I was not aware my subscription would auto renew, and especially not that I would be charged a fee. What am I being charged for, exactly??? I can see no way this charge is justified in either a business or ethical sense.

I am also unable to speak to anyone about this as Adobe doesn't offer any contact details other than this forum.

Please can someone from the Adobe customer service team contact me about this.

macOS

This topic has been closed for replies.

A

Anonymous

Apparently they have discontinued the live chat service. From what I understand, it was a very effective anyway. In reality, the live support was overseas and wasn't all that reliable. If you can adequately describe your issue here on the forum there are some very reliable resources who can probably help you. I am probably not one of them, but I will try along with others. It's up to you.

A

Anonymous

The photography plan DOES automatically renew. And there is a clause specifying a penalty for early cancellation. I am only another user like yourself, no affiliation with Adobe whatsoever. Here is a link that has a circle in the lower right-hand corner that will enable you to initiate a live chat with Adobe. You can try to resolve your issue with someone who does work for the company.

https://helpx.adobe.com/in/support.html

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Paul26661412dzeoAuthor

Participant

No, you cannot initiate a live chat with Adobe. There is no option as far as I can tell to actually speak with anyone that works for Adobe, hence me making this post in the first place.

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Marita27104306846v

Participant

same I have this problem.. I am really mad. and I can't find chat support!!!

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