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January 5, 2024
Question

Content-aware healing on HEIC image shows as white spots in Photo Grid view

  • January 5, 2024
  • 2 replies
  • 1159 views

Issue: Content-aware healing on HEIC image shows as white spots in Photo Grid view

Lightroom Version Number: 7.1.2 (20231210-1901-9bac95f Build)
OS Version Number: Windows 11 Home Single Language, v23H2

Steps to reproduce:

1. Import an HEIC image from the Device tab in Lightroom Mobile v9.1 (on iPhone 12 mini).
2. Open Lightroom (cloud ecosystem) on PC.
3. View the imported HEIC image in Detail view and select the Healing tools.

4. Select the Content-Aware Remove tool (selected by default - in itself, this tool works brilliantly, I love it) and apply a correction, either by spot-click or click-and-drag.

5. Return to Photo Grid view.

Expected result: The edited HEIC image is displayed in the Photo Grid view with edits applied.
Actual result: The edited HEIC is displayed in the Photo Grid with edits applied, but each Content-Aware Remove tool edit is also visible, with the healed area visible as a white overlay on the image.

 

Thanks,

 

Tom

    This topic has been closed for replies.

    2 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 5, 2024

    I cannot replicate what you are seeing.  Lr 7.1.2 on Win 10 using HEIC files from iPhone 7 Pro Max. 

    The likeliest cause is an out-of-date video driver.  Please go to your video card manufacturer's website, download their latest driver and give that a try. 

    Rikk Flohr: Adobe Photography Org
    Atomdocs
    AtomdocsAuthor
    Participating Frequently
    January 6, 2024

    I updated my integrated video driver and my GPU driver to the latest versions. I bought the Apple HEVC codec from Microsoft Store. The problem persists.

     

    I don't think this is necessarily a driver issue, because when I view the image in Detail view, everything is fine. But as you can see from the attached image, the thumbnail image below the Detail view shows the problem - is this using a form of Grid View? I think Grid View in Lightroom is the problem.

     

    [Edit: the red arrow is my annotation 🙂 ]

     

    Thanks,

     

    Tom

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 8, 2024

    The latest studio driver is from mid-December.  That is six months newer than your driver shown in the screenshot. 

    Note: Microsoft Windows is notoriously out of date on 3rd party driver searches. Always go the video card manufacturer's website to ensure you are using the latest driver. 

    My recommendation is to install that driver 

    NVIDIA Studio Driver - WHQL

    Driver Version: 546.33 - Release Date: Tue Dec 12, 2023
    Rikk Flohr: Adobe Photography Org
    Atomdocs
    AtomdocsAuthor
    Participating Frequently
    January 5, 2024

    [Reply deleted, sorry, got mixed up about something else]

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