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Jillian271525787u5h
Participant
April 4, 2026
Question

Copy/Pasting of Radial or Linear Mask will cause entire platform to freeze & require restart

  • April 4, 2026
  • 2 replies
  • 24 views

This is my second time posting this bug months later as none of the comments were helpful. The only suggestion was to fully update Lightroom Cloud (I use cloud NOT classic) and upgrade my laptop. Both are fully upgraded. 

 

I have been having an issue where when I copy a radial or linear mask and then attempt to paste it 3-5+ times, the entire app will freeze and I will have to restart it to be able to click anything/continue editing. This is frustrating as I just bought a really intense Macbook to make sure my editing (M4 Pro 48 GB memory) was as quick and seamless as possible. It’s that what is seemingly a bug is getting in my way with every shoot I do (I am very high volume, so this is really getting in my way). Does anyone know how to resolve this? 

Version of the LR Cloud app

  • 9.2 (Fully upgraded as available) 

Platform and OS version

  • M4 Pro, Tahoe 26.4 (Fully upgraded as available) 

Basic steps to reproduce the problem

  • Copy mask and paste it 3-5+ times, sometimes it will take 10+ times

Expected result and actual result

  • Expected result is for system not to freeze
  • Actual result is the the system completely freezes, no buttons are responsive 

Thank you!

 

Jillian

    2 replies

    S
    szymon_5776
    Known Participant
    April 21, 2026

    It may not fix it but it is worth a try.

    Try using Lightroom Cloud without an internet connection.

    It may not fix the issue, but it may ease the strain on performance.

     

    If it is a performance issue (which it sounds like to me rather than a bug), be aware that the Cloud version of Lighroom is not only dependent on the performance of your Macbook, but also on the performance of Adobe Servers.

    If Adobe Servers perform poorly, so will the software.

     

    I don’t expect this to fix the issue, but it is worth being aware of.

    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    April 21, 2026

    Hi ​@Jillian271525787u5h, thanks for reaching out again with this issue. Let’s try a few things if you haven’t already.

    1. Reset Lightroom Classic Preferences: Please refer to this Helpx article for steps.  https://adobe.ly/3HsQXpA It is recommended to back up your catalog before resetting preferences. You may refer to this article for more information:  https://adobe.ly/4dW8vqF.

    2. Reduce the Number of Actions: When copying and pasting masks, try limiting the number of times you do this in quick succession. This may help prevent the application from freezing.

    Also, can you send your system info and a screen recording of your issue? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

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