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casimero
Participant
August 11, 2023
Question

Crash when using AI masks

  • August 11, 2023
  • 1 reply
  • 407 views

Hello,

my current Lightroom CC crash and the Computer freeze when i use the new AI mask funktion.

There is no improvement when I deactivate the graphics processor.

my brandnew System: Lenovo Ideapad 5 Pro 14 / 32GB / AMP Radeon 7840HS / 780M with the actual AMD Driver 23.7.2 / AMS 780M (31.0.21023.2010)

 

 
 

 

 

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 15, 2023

    Hey, @casimero. Welcome to the Lightroom Community. I'll help you figure this out.

     

    It could be related to the GPU drivers in your computer. The GPU Drivers on your machine are from July.

     

    Sometimes, the latest GPU Drivers from AMD or Nvidia don't play well with Lightroom's masking & AI features. Please install a slightly older, recommended stable version of graphics drivers from AMD & check if the issue exists.

     

    You can also create masks on Lightroom web (https://lightroom.adobe.com) as a workaround.

     

    Let me know how it goes. Thanks!
    Sameer K

    C
    casimeroAuthor
    Participant
    August 16, 2023

    Hi Sameer K,

    thank you very much for your answer. The GPU is still relatively new, so there are no earlier (stable) drivers for it.

    The mask function in the web version of Lightroom work, thank you.

    casiermo

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