Crashing

Question

I am using the app on my cell phone. When I first got the app months ago, it worked amazing. Lately in the last couple weeks, after editing a photo I go to save it and the app crashes completely losing my work to the point I will have to repeat the edits 3 or 4 times to get it to save. I've tried all the trouble shooting steps that I can think of, my phone has plenty of storage space and this issue still occurs. It's becoming very irritating.

Srishti_Bali · Answer

Hi @dustin133047

Thank you for reaching out, and I’m truly sorry to hear about the issues you’ve been experiencing with the app. I completely understand how frustrating it can be to lose your work after spending time on edits.

To help us look into this further, could you please provide the following details?

The version of Lightroom you're currently using
Your phone’s make and model
Your device’s operating system and version
Whether the issue occurs with specific tools or images, or consistently across all edits

Once we have this information, we’ll be better equipped to investigate and assist you further.

Regards,

Srishti

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