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Participant
Jan 25, 2025 9:48 PM UTC
Question

Crashing Shortly After Startup

Lightroom is constantly crashing after startup, no specific action is making it crash

 

Tried reinstalling, didn’t solve the problem

Plenty of Cloud Storage is remaining. 

Use Graphics Processor is set to auto

System is very stable with all other programs.

Lightroom version: 8.1 

System Info:
Lightroom version: 8.1
Operating system: Windows 11
OS Version: Windows 11 Pro (2009)

Logical processor count: 12
Processor speed: 3.60 GHz
Memory used by Lightroom: 1,754 MB

Graphics Processor Info: AMD Radeon RX 6800

Driver version: 32.0.11027.2001

Driver date: 11/20/2024

DirectX version: 12 (FL 12.1)

Physical location: PCI bus 9, device 0, function 0

Utilization 1%

Dedicated GPU memory 4.0/16.0 GB

Shared GPU memory 0.3/16.0 GB

GPU Memory 4.3/32.0 GB

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\kendal\AppData\Roaming\Adobe\Lightroom CC

 

please let me know if i can give any more info to try and help with finding the issue

1 reply

Community Manager
Jan 28, 2025 3:20 PM UTC

Hi @candlelmao! Welcome to the Community!

 

When did the crashing start? Did it happen after a recent update? Are you getting any error messages when the app crashes? If you have multiple Adobe accounts, please ensure you're signed in with the one that has an active subscription.

Here's another thing we can try: resetting your preferences.

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close and restart Lightroom.


Hope this helps. Thanks!
Alek

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