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seanu89747947
seanu89747947
Participant
March 22, 2018
Question

creative cloud continually logs me out / restarts

  • March 22, 2018
  • 1 reply
  • 306 views

Creative cloud continually logs me out / restarts and I get a 'token expired' message when I try to open lightroom cc.

i've had this ongoing issue for the last few months.

I've had 6 sessions with support totaling about 13hrs of remote live assistance and nothing fixes it.

I'm running windows 10 with all the latest updates and the latest version of creative cloud. I have standard windows defender firewalls and virus protection.

I've even gone so far as to reload windows from scratch to fix this issue.

I've run out of patience with the support offered by adobe. They retry the same fix over and over, turning off my firewalls and virus protection and reloading creative cloud... really not a solution as the problem just recurs again a day later.

My workflow ahs been very seriously effected and I'm about to switch to other editing software which is going to cause a major disruption but really beginning to think I have no choice

pls help!

This topic has been closed for replies.

1 reply

JP Hess
JP Hess
Inspiring
March 26, 2018

I don't have an answer for you, but apparently it's an issue that Adobe is working on. Here is a link to another thread regarding the same problem:

Lightroom CC "access token is expired"

seanu89747947
seanu89747947Author
Participant
March 27, 2018

Thanks JimHess

After yet another online support session, it's worse than ever.

JP Hess
JP Hess
Inspiring
March 27, 2018

Wish I had an answer for you, but I don't. I suggest that you post your question in another forum where the developers monitor more closely than they do here. This is primarily a user to user forum, and that's all I am.

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