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Punkus
Punkus
Participant
Feb 27, 2023 7:06 PM UTC
Answered

Creative cloud storage

Not sure if this is a bug, or just operator error!

I upgraded my cloud storage, but Lightroom still shows I am over my storage limit. When I access my account on the creative cloud, it shows I have only used a small portion, but Lightroom doesn't seem to be backing photos up to the cloud, as it thinks I am over the limit.

 

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    peter-b8062983
    peter-b8062983Correct answer
    Adobe Employee
    Feb 27, 2023 9:51 PM UTC

    Apologies, there was a problem on our server with recognizing your storage limit.  We have fixed this.  

    You should be all set now .

     

    -Peter

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    27 replies

    Shai35433054ziew
    Participant
    Dec 22, 2024 6:23 PM UTC

    I'm facing the same issue I guess.
    Cloud Strorage says my 20GB storage is full, though I deleted any file possible from any service.

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    Community Manager
    PeterB217095629Community Manager
    Community Manager
    Dec 26, 2024 11:58 PM UTC

    It looks you have a few photos stored in the account associated with your id.  It is far less than the 20Gb of storage.  If you are still seeing an issue, please trying logging out of all Creative Cloud Apps and logging in again.

     

    -Peter

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    Artur_Basriyev5757
    Participant
    Sep 27, 2024 12:38 AM UTC

    i have a similar issue but after a laps in payment.

     

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    Community Manager
    PeterB217095629Community Manager
    Community Manager
    Sep 30, 2024 11:50 PM UTC

    We have addressed your problem and apologize for the inconvenience here.  Please let me know if you have any further issues.

     

    -Peter

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      Artur_Basriyev5757
      Participant
      Oct 2, 2024 2:21 AM UTC

      Thank you!

       

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      Kse37422306rbxm
      Participant
      Sep 16, 2024 12:13 AM UTC

      Having the exact same issue. Please fix.

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      Community Manager
      PeterB217095629Community Manager
      Community Manager
      Sep 16, 2024 3:27 AM UTC

      Please check you subscription - it looks like you have a 20Gb subscription with over 900Gb of storage in use, as you used to have a 1 Tb subscrtiption.  If you have some more specific information on a problem you are seeing here, please let us know.

      -Peter

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        Альбина37023974grfz
        Participant
        Apr 27, 2024 7:17 AM UTC

        Точно такая же ошибка, в хранилище лайтрум нет места, удалила уже все,что можно и нельзя.  В облака много места есть, но показывает ,что все забито.

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        ThivThivPV
        Participant
        Apr 27, 2023 5:22 PM UTC

        Hello,

         

        I'm having the same issue...

        I have upgraded my cloud Storage, but still says that I'm over the limit...

         

        Could you help me please?

         

        ThivThiv

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        peter-b8062983
        Adobe Employee
        peter-b8062983
        Adobe Employee
        Apr 27, 2023 11:03 PM UTC

        This has been fixed.  As noted above, if you delete something, that should update your storage correctly.  You can then restore it.  That's a workaround until this issue is addressed.

         

        -Peter

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          philliph31535993
          Participant
          Apr 24, 2023 8:11 PM UTC

          Having the same problem. Please help. Phillip Hicks <removed for privacy>

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          peter-b8062983
          Adobe Employee
          peter-b8062983
          Adobe Employee
          Apr 25, 2023 10:55 PM UTC

          @philliph31535993 -- looks like your account quota matches your purchases.  Sometimes there can be a small delay.  Is everything working now?  If not, can you give more detail on what you are expecting?

           

          -Peter

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          peter-b8062983
          Adobe Employee
          peter-b8062983
          Adobe Employee
          Apr 25, 2023 11:08 PM UTC

          OK, an update here -- I think if you add or delete data, you will see the updated quota.  If not, it appears that we are not getting notified of the purchase as expected.  So for others reading this, please try the workaround here until we fix the root cause.  Let me know if that doesn't work (can still be a slight delay).

           

          -Peter

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            Ermanuitt
            Ermanuitt
            Participant
            Apr 24, 2023 2:44 PM UTC

            Im having the same issues and it still not syncing properly. Upgraded my cloud storage, but Lightroom still shows I am over my storage limit.

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            Ranjisha Sengupta
            Ranjisha Sengupta
            Legend
            Apr 24, 2023 5:47 PM UTC

            Hi @Ermanuitt 

            Thanks for reaching out. I have a few quick questions for you. 

            When did you upgrade your cloud storage? Did you try re-logging into the account? How much storage have you added?

            We're here to help, just need some info.

             

            Best,

            Ranjisha

             

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            Ermanuitt
            Ermanuitt
            Participant
            Apr 24, 2023 6:16 PM UTC

            When did you upgrade your cloud storage?

            on April 20th

            Did you try re-logging into the account?

            Yes, several times

            How much storage have you added?

            1TB 

            Thanks for the quick response

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            Geoffrey23943228637d
            Participant
            Apr 6, 2023 9:50 PM UTC

            Hello,

            I have exactly the same issue after upgrading my storage.

            I have logged out and back in again, but no luck.

             

            My Creative Cloud account however correctly shows my increased storage as 1TB.

             

            Any suggestions ?

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            peter-b8062983
            Adobe Employee
            peter-b8062983
            Adobe Employee
            Apr 6, 2023 11:25 PM UTC

            Unfortunately you hit a similar problem here.   I have fixed things  -- you should be all set now.  Apologies for the inconvenience.

             

            -Peter

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            peter-b8062983
            Adobe Employee
            peter-b8062983Correct answer
            Adobe Employee
            Feb 27, 2023 9:51 PM UTC

            Apologies, there was a problem on our server with recognizing your storage limit.  We have fixed this.  

            You should be all set now .

             

            -Peter

            Translate
              Punkus
              PunkusAuthor
              Participant
              Feb 28, 2023 9:36 PM UTC

              Thank you Peter for the fast reply and resolution of my issue!

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                Ranjisha Sengupta
                Ranjisha Sengupta
                Legend
                Feb 27, 2023 9:51 PM UTC

                Hi @Punkus 

                Thanks for reaching out.

                Which version of Lightroom are you using? Can you share your upgradation details?

                Have you tried signing out and signing back into the account?

                Please check this to find how much cloud storage you have: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html.

                 

                Let us know if it helps,

                 

                Ranjisha

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