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H
Hoang Nguyen Minh
Participant
April 3, 2023
Question

Creative cloud storage question

  • April 3, 2023
  • 1 reply
  • 203 views

I recently purchased Cloud storage 1TB but all my app across mobile (Samsung phone, Iphone and Ipad) and Lightroom classic cant exceed 100GB limit.

I have Creative Cloud Files Storage 1 TB, Lightroom Mobile and Creative Cloud All Apps 100GB.

I tried log in via lightroom.adobe.com and checked sync progress but i dont have any issue.

I tried to log out and log in back but still can't solve the problem

Can anyone help. Thank you

 

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1 reply

C
Community Manager
Charlie.DCommunity Manager
Community Manager
April 3, 2023

Hello @Hoang Nguyen Minh 

Checking your account in Lightroom's servers, I do see that you should have access to 1.1 TB of storage (combining your Creative Cloud plus Lightroom storage amounts).  

 

I will send you a direct message to get more information and discuss your account privately.  

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