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Question

Cropping - Fit zoom option is broken

Forum|Forum|2 months ago
May 29, 2026
18 replies
175 views

When I go to crop an image in Lightroom, the default zoom level of ‘Fit’ appears broken.
Every other options works as expected. Reclicking on ‘Fit’ does not resolve issue, nor does selecting a different option and switching back to fit. It’s been an issue for a couple months, the only thing that fixes it is going back to older versions of the software. Please advise

M4 Pro, Lightoom 9.3+

Anshul_Saini

Community Manager

Hi @artanner13,

Thank you for your continued patience while we investigated this with the product team.

I have an update for you. The team reviewed all the information you shared, including the screen recording, logs, metadata, and sample files.

They weren't able to reproduce the zoom behavior on their end using Smart Previews synced from Lightroom Classic. However, they did make additional changes to the crop/zoom behavior in the latest release.

Could you please update to Lightroom Desktop 9.5 and let us know whether the Fit zoom issue is still reproducible with your synced Smart Preview workflow?

Regarding the Export Original + Settings error, the team confirmed that this is expected behavior in this scenario because Lightroom Classic doesn't upload the original files to the cloud, so Original + Settings isn't available from Lightroom Desktop for those synced Smart Previews.

Please let us know how 9.5 behaves. If you're still able to reproduce the issue after updating, we'll continue working with the product team to investigate further.

Thanks again for all your help throughout this investigation.

Best,
Anshul Saini

A

artanner13Author

Participating Frequently

Hello,
No improvement with the update.
I tried just updating → Same Issue.
I deleted my CC catalog and let it redownload → Same Issue
Deleted CC Catalog, Uninstall CC and Remove preferences, Restarted, Reinstalled CC, Let it redownload the CC catalog → Same Issue

I do want to make sure I clarify, this issue occurs on every smart preview photo that is synced through Adobe’s Cloud, from Lightroom Classic and not just every so often. Issue completely goes away with an downgrade to 9.2, so I keep downgrading between requests, otherwises it would completely slow me down to fight with it.

The only other thing (and honestly I just assumed that this has been an issue for everyone, since I have always had this issue), the lightroom classic sync to the cloud breaks all the time and honestly, it seems like the amount of storage it says I’m using is completely off due to how low it is.
I often have to delete all of the sync’ed images from the cloud (hidden options that require alt or whatever in Preferences → Lightroom Sync in classic does not help) and remove images that refuse to sync (for no clear reason) or even start a new lightroom classic catalog.
For example, right now I am stuck at 280 files to sync and no movement on any of the files.

I had tried so many things to resolve this issue but often I just need to delete all the synced images and loss all progress (the images edited in Lightroom CC but will not sync to Classic) or even start a new catalog and reimport (sometimes I can get away with importing from another catalog), sometimes deleting the sync database can get it going again, but I do that as a last restore because sometimes that doesn’t work either.
Maybe this is not normally behavior, but this seems to have been an issue for me since the sync feature first came out. 🤷

Anshul_Saini

Community Manager

Hi @artanner13,

I followed up with the product team, and they had three additional requests that would help narrow this down:

Could you take a screenshot of the Metadata section in the Info panel for one of the affected photos?
From Lightroom Desktop, could you Export > Original + Settings for one of the affected photos, ensure “All Metadata " option is selected? If a file gets exported, please share it with us.
If possible, could you also provide the original image and its settings from Lightroom Classic for the same photo? We'd like to compare the metadata between Lightroom Desktop and Lightroom Classic.

Thanks again for your patience and for helping us investigate this.

Best,
Anshul Saini

A

artanner13Author

Participating Frequently

Hello Anshul,
I have followed your instructions as best I could, however I was unable to complete “From Lightroom Desktop, could you Export > Original + Settings for one of the affected photos, ensure “All Metadata "”

I provided the screenshot of the error. Every time I have tried to export on CC at full resolution, it has never worked for me with synced photos. I also attempted it on the same system and has the photo on it and got the same result. I am only able to export on the same systems that has the file using classic in order to get full quality.

I have add the images to google drive link I provided previously.
Thank you

Anshul_Saini

Community Manager

Thank you for taking the time to gather all that information and for uploading the files, @artanner13.

No worries about the Export Original + Settings step. The error screenshot you shared is actually useful, as it confirms that Lightroom Desktop is unable to export the synced Smart Preview with the original and settings in your workflow.

I've shared the metadata screenshot, the original image, and the Lightroom Classic settings, along with your observations and the export error, with the product team. That should give them enough information.

Thanks again for your patience and for helping us investigate this so thoroughly. I'll update this thread as soon as I hear back from the engineering team.

Best,
Anshul Saini

Anshul_Saini

Community Manager

Thank you for narrowing this down, @artanner13. The fact that the issue only occurs with Smart Previews synced from Lightroom Classic, while local JPEG, PNG, TIFF, and CR3 files work as expected, gives us a much more focused direction for investigation. It's also useful to know that reverting to Lightroom 9.2 resolves the issue.

I've shared your findings, along with the screen recording, logs & system info, with the product team for further investigation.

Thanks again for taking the time to isolate the behavior thoroughly. We'll update this thread as soon as I hear back from the team.

Best,

Anshul Saini

A

artanner13Author

Participating Frequently

The issue is still occurring on latest version.
I have uninstalled, remove preferences, and deleted the catalog multiple times on the latest version with no improvement.
Issue doesn’t not occur on 9.2

Screen Recording 2026-06-26 at 11.37.49 AM.mov

Anshul_Saini

Community Manager

Thank you for sharing the screen recording and for confirming that you’ve already tested across multiple versions, @artanner13.

I followed the workflow shown in your recording, but I haven’t been able to reproduce the behavior on my end so far.

To help us investigate further, could you please share the following:

System Info: Go to Help > System Info, click Copy, and paste the contents here.
Diagnostic Log: Go to Preferences> Account > Hold option key and Generate Diagnostic Log (recommended), then upload the generated log to Google Drive, Dropbox, WeTransfer, or a similar file-sharing service and send me the download link via DM (click my profile and select Send Message).

Also, could you please confirm whether this issue occurs with all image formats or only specific ones, such as RAW, JPEG, or TIFF? Additionally, could you tell me what the resolution of your screen is? If you're using an external monitor, please share the make and model and let me know how it's connected, whether via a dongle, a direct HDMI connection, Type-C to Type-C, or a Type-C to DisplayPort cable.

Thanks again for your help.

Best,
Anshul Saini

A

artanner13Author

Participating Frequently

The issue only seems to occur with smart previews synced from Classic, local files seem fine. (I tried jpeg, png, tiff and CR3 and they were fine)
Standard M4 16’’ screen - 3456 x 2234

I also completely deleted the library and reinstalled Lightroom but it didn’t help.

A

artanner13Author

Participating Frequently

Hello,
The issue occurs on Lightroom 9.3 & 9.3.1.
I have tried reset preferences and that did not resolve the issue.

Anshul_Saini

Community Manager

Hi @artanner13,

Thanks for confirming. Since the issue does not occur in 9.2 but does in both 9.3 and 9.3.1, resetting preferences also did not help. The next thing I’d like you to try is updating to Lightroom Desktop v9.3.2 and checking whether the behavior persists there.

If the issue continues in 9.3.2, could you please share a short screen recording showing:

• Opening an image
• Entering Crop mode
• Selecting “Fit” zoom
• The incorrect behavior occurring

That will help us compare it against expected behavior and report it directly to the product team if needed.

Also, please confirm whether this happens on all images or only specific file types (RAW, JPG, TIFF, etc.)

Best,
Anshul Saini

A

artanner13Author

Participating Frequently

All versions newer than 9.2 have this issue.
I had tried multiple times to uninstall and remove preferences and delete the catalog to start fresh.
The only thing that works is reverting back to 9.2

Screen Recording 2026-06-26 at 11.37.49 AM.mov