Skip to main content
L
Lynn31968832ma5p
Participant
August 30, 2023
Question

Custom presets didn't transfer over to new device

  • August 30, 2023
  • 1 reply
  • 378 views

Just had to get a replacement Samsung Galaxy 21 ultra because there was an error on my old one. Transferred everything over with no issues.

But when I went into my Lightroom app, all my custom presets were GONE!!! I need those for my business!

I tried to use a previously edited photo, that used my go-to custom preset, and save it as a new preset, but it didn't seem to change anything on a new random photo. 

Help?!?! If you know a way to get/find/save my preset information from photos I'd already edited and are saved on the app, please share?? Just be sure to make instructions simple and straight forward, as I'm not very good with technical stuff. Makes losing my perfect preset even harder.

    1 reply

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    August 30, 2023

    Preset recovery from a subscribed account is a matter of making sure your previous device had synced fully to the cloud. After this, logging in your new device to your subscribed Adobe account should automatically pull the presets back from the cloud to that device.

     

    If you are on an unsubscribed account you will need to restore your presets using a reinstallation from your preset vendor's original preset delivery files. 

    Rikk Flohr: Adobe Photography Org
    N
    Nikos_Kell7
    Participant
    January 24, 2025

    I have the same problem. Made a few custom presets on Lightroom mobile desktop, but they don't show on my android tablet & cell phone. There I only find presets that I created on one of the devices. All three devices are of course logged into the same adope account. 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices