Data recovery

Question

Hey there! I know there's probably no solution to this, but I figured I'd ask to make fully sure. My phone got stolen and I wanted to know if there is any way I could access the pics that i had imported on my Lightroom app. I didn't have a premium subscription, and I'm not sure if Adobe saves users' pictures on the cloud. If there is any way I could get them back, I'd like to know. Thanks!

Ranjisha Sengupta · Answer

Hi there,

Thanks for reaching out.

Did you try to log in into Lightroom with the same adobeID on your new device? Were you using the free trial?

Were the photos synced?

Check this link for FAQs on how to recover photos in Lightroom: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html.

Let us know if this helps.

Thanks,

Ranjisha

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