Answered
deactivated account
Just wondering if I can recover cloud stored photos off of a deactivated email address or are they lost forever? Any help would be appreciated!
Sameer KCorrect answer
Community Manager
Dec 11, 2025 11:16 AM UTC
Hey, @. Welcome to the Lightroom Community. I'll clarify this for you. I've checked the account you're signed in with, and you currently don't have an active subscription. Have you used any other email address to sign in to Lightroom?
Did you have an active subscription to Lightroom in a different account? How long has the account been inactive?
Generally, Lightroom will continue to store your original images for one year after your membership lapses. During that time, you can continue to launch Lightroom to download your original files from our cloud services.
You can use the Lightroom downloader to download your images: https://adobe.ly/3XRb7yH;
Let me know if this helps. Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)
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