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N
nice_Sunset5CA2
Participant
April 19, 2023
Question

Dein Abonnement wird vorbereitet…

  • April 19, 2023
  • 2 replies
  • 584 views

Hallo zusammen,

 

seit heute habe ich Lightroom per App Store abonniert, bekomme jedoch diese Meldung in der App auf dem iPhone und iPad. Auf Mac tut sich gar nichts. Bitte um Hilfe! 

This topic has been closed for replies.

2 replies

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
April 19, 2023

Hey @nice_Sunset5CA2 Welcome to the Lightroom Community. I've reviewed the email account you used to sign up for the community.

There are some old subscriptions in inactive & canceled state.

 

You can reach us or Apple Appstore support if you have been charged to your account. Subscriptions purchased from Apple Appstore are managed at the respective store. You can modify your subscription through the Apple App Store. Check this article to learn more about this: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

 

Let us know how it goes. Thanks!

Sameer K

 

 

 

 

N
nice_Sunset5CA2Author
Participant
April 19, 2023

Thanks for the response! I checked it again, and it says that the subscription is still going for one week. Should i go ahead and renew it? 

N
nice_Sunset5CA2Author
Participant
April 19, 2023

Hello, 

 

today i subscribed to Adobe Lightroom on my Mac. Since then nothing happened. On iPad and also iPhone i get the message that the subscription is being prepared but nothing is synchronized. I tried restart and also re-login in apps but didn't help. Please help! I run all apps on the latest version. 

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