Delete data from the application

Forum|Forum|5 years ago
December 27, 2020
1 reply
147 views

Hi, I have a problem with Lightroom. I purchased the full paid version. When I went to edit the photo and use the Healing option, the whole application turned off and deleted everything from it. I have nothing there, not even purchased presets. Absolutely nothing. What should I do now?

Problem or error

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Rob_Cullen

Community Expert

What is your "full paid version"?

Who did you purchase from?

Please include the following -
Adobe product and Version number. A Screenshot of the info panel from MENU: Help/System Info...
Operating system and Version number
The full text of any Error Message(s)
Screenshots of the problem. (Insert from the icon above your reply)

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

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