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jason_5487
Participant
November 30, 2024
Question

Deleting issue

  • November 30, 2024
  • 1 reply
  • 77 views

On my computer, I have 62 black boxes where deleted pictures use to once be, taking up storage. They do not appear on my phone app. How to I get rid of those? I keep trying to delete but it's not working and the number is growing. Everytime I try to delete photos I finished editing, I few new boxes show up.

 

[moved from bugs to discussions according to the community rules - Mod.]

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    December 2, 2024

    Hey, @jason_5487. Welcome to the Lightroom Community. I'll help you figure this out.

     

    Are there any pending sync items when you start this workflow? In Adobe Lightroom, please share the screenshot of the following options from Preferences.

    SameerK_0-1688494945309.pngexpand image

     

    You can pause the sync temporarily & then delete images & then enable sync again.

     

    If this does not help, log on to Lightroom Web (https://adobe.ly/3CRBn4C) to delete photos on the Lightroom Web and let us know the results.

     

    Thanks,

    Sameer K

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