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Paul L39
Participant
February 17, 2025
Answered

Denoise AI preview just noise

  • February 17, 2025
  • 1 reply
  • 231 views

Hi denoise with AI has been working fine but now only produces near random noise.  

Device name Desktop1
Processor 12th Gen Intel(R) Core(TM) i9-12900 2.40 GHz
Installed RAM 32.0 GB (31.7 GB usable)
System type 64-bit operating system, x64-based processor
8GB VRAM 

Only happened recently maybe (not quite sure) after recent software update

 

    Correct answer Sameer K

    Your machine has two GPUs: the power-saving Intel® UHD Graphics 770 and the high-performance Nvidia RTX 3080. The Nvidia GPU drivers are also dated. Check the conversation here & check the steps shared: https://adobe.ly/4beRF4F

     

    If this does not help, head here to troubleshoot GPU issues: https://adobe.ly/3WNU2Wg.

     

    Let me know how it goes. 

    Thanks!
    Sameer K

    (Type '@' and type my name to mention me when you reply)

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    February 18, 2025

    Hey, @Paul L39. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

    Please share the system info from Lightroom Help > System info > Copy & paste into a text document > upload & attach here.

     

    Test some variables like:

    • Unplug any external peripherals & use wired input devices.
    • Temporarily, unplug extra displays & only keep one active at a time. 

    Head here to check if one of the errors matches what you see: https://adobe.ly/3VfIdHK

     

    Let me know how it goes. Thanks! 
    Sameer K

    (Type '@' and type my name to mention me when you reply)

    P
    Paul L39Author
    Participant
    February 23, 2025

    Thanks system info below.  As I say, was working fine till recently

    cheers

     

    Lightroom version: 8.2 x64 [ 20250201-0700-1b12095 ] (Feb 1 2025)
    NGL Version: 1.39.0.9
    WF Version: 7.2 963a5a9
    VF Version: 1.0.154
    HIL Version: 40501
    CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
    PH Version: 5.0

    Operating system: Windows 11
    OS Version: Windows 11 Home (2009)
    Application architecture: x64
    System architecture: x64
    Computer model: HP HP ENVY All-in-One Desktop 34-c1xxx / 12th Gen Intel(R) Core(TM) i9-12900
    Logical processor count: 24
    Processor speed: 2.4 GHz
    Real memory available to Lightroom: 32449.5 MB
    Real memory used by Lightroom: 6350.3 MB (19.5%)
    Virtual memory used by Lightroom: 13672.2 MB
    Memory cache size: 4529.6 MB

    Internal Camera Raw version: 17.2 [ 2155 ]
    Maximum thread count used by Camera Raw: 13
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 794MB / 14176MB (5%)
    Camera Raw real memory: 779MB / 32449MB (2%)

    Display: 5120x2160
    System DPI setting: 144 DPI (high DPI mode)
    Dark Mode: No
    Desktop composition enabled: Yes
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info: DirectX: NVIDIA GeForce RTX 3080 Laptop GPU (31.0.15.3640) - 8 GB
    Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
    OS Media Capability: true

    Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
    Settings Folder: C:\Users\pjbcl\AppData\Roaming\Adobe\Lightroom CC
    Library Folder: C:\Users\pjbcl\AppData\Local\Adobe\Lightroom CC\Data

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