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Paul L39
Participant
Feb 17, 2025 5:37 PM UTC
Answered

Denoise AI preview just noise

Hi denoise with AI has been working fine but now only produces near random noise.  

Device name Desktop1
Processor 12th Gen Intel(R) Core(TM) i9-12900 2.40 GHz
Installed RAM 32.0 GB (31.7 GB usable)
System type 64-bit operating system, x64-based processor
8GB VRAM 

Only happened recently maybe (not quite sure) after recent software update

 

    Sameer K
    Sameer KCorrect answer
    Community Manager
    Feb 24, 2025 6:52 PM UTC

    Your machine has two GPUs: the power-saving Intel® UHD Graphics 770 and the high-performance Nvidia RTX 3080. The Nvidia GPU drivers are also dated. Check the conversation here & check the steps shared: https://adobe.ly/4beRF4F

     

    If this does not help, head here to troubleshoot GPU issues: https://adobe.ly/3WNU2Wg.

     

    Let me know how it goes. 

    Thanks!
    Sameer K

    (Type '@' and type my name to mention me when you reply)

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    5 replies

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    Feb 18, 2025 6:19 PM UTC

    Hey, @Paul L39. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

    Please share the system info from Lightroom Help > System info > Copy & paste into a text document > upload & attach here.

     

    Test some variables like:

    • Unplug any external peripherals & use wired input devices.
    • Temporarily, unplug extra displays & only keep one active at a time. 

    Head here to check if one of the errors matches what you see: https://adobe.ly/3VfIdHK

     

    Let me know how it goes. Thanks! 
    Sameer K

    (Type '@' and type my name to mention me when you reply)

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    Paul L39Author
    Participant
    Feb 23, 2025 4:21 PM UTC

    Thanks system info below.  As I say, was working fine till recently

    cheers

     

    Lightroom version: 8.2 x64 [ 20250201-0700-1b12095 ] (Feb 1 2025)
    NGL Version: 1.39.0.9
    WF Version: 7.2 963a5a9
    VF Version: 1.0.154
    HIL Version: 40501
    CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
    PH Version: 5.0

    Operating system: Windows 11
    OS Version: Windows 11 Home (2009)
    Application architecture: x64
    System architecture: x64
    Computer model: HP HP ENVY All-in-One Desktop 34-c1xxx / 12th Gen Intel(R) Core(TM) i9-12900
    Logical processor count: 24
    Processor speed: 2.4 GHz
    Real memory available to Lightroom: 32449.5 MB
    Real memory used by Lightroom: 6350.3 MB (19.5%)
    Virtual memory used by Lightroom: 13672.2 MB
    Memory cache size: 4529.6 MB

    Internal Camera Raw version: 17.2 [ 2155 ]
    Maximum thread count used by Camera Raw: 13
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 794MB / 14176MB (5%)
    Camera Raw real memory: 779MB / 32449MB (2%)

    Display: 5120x2160
    System DPI setting: 144 DPI (high DPI mode)
    Dark Mode: No
    Desktop composition enabled: Yes
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info: DirectX: NVIDIA GeForce RTX 3080 Laptop GPU (31.0.15.3640) - 8 GB
    Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
    OS Media Capability: true

    Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
    Settings Folder: C:\Users\pjbcl\AppData\Roaming\Adobe\Lightroom CC
    Library Folder: C:\Users\pjbcl\AppData\Local\Adobe\Lightroom CC\Data

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