Skip to main content
E
Eli_VzSf
Participant
April 22, 2025
Answered

Desapareció mi biblioteca de fotos en Lightroom

  • April 22, 2025
  • 1 reply
  • 229 views

Hola. Ayer me sacó Adobe de mi sesión de Lightroom y al volver a entrar mi biblioteca de fotos desapareció, tanto en la nube como en la aplicación. Quisiera volver a tener acceso a mis fotos. A alguien le ha pasado una situación similar para que cómo solucionarlo. He estado tratando de Contactar a Adobe por chat o por telefonía y no contestan. Algún tip?

Correct answer Anshul_Saini

Hi @Eli_VzSf,

 

Thanks for the update — as CMass said, you have to have two profiles with the same email. I took a closer look, and here’s what I found:

 

It seems your business profile currently uses 93.618 GB out of a 2 GB quota, which is way over the limit. That likely explains where your missing photo library is — it’s stored under your business profile, not your personal one.

 

Meanwhile, your personal profile shows 0.174 GB used out of 100 GB, which aligns with what you’re seeing (or rather, not seeing) in terms of photos.

 

Before making any changes, like deleting your business account, I strongly recommend ensuring all important data is moved or backed up. I’m not sure if direct data transfer between profiles is possible, though that kind of request usually falls under a different team at Adobe.

 

To sort this out, I’d suggest reaching out to one of the following support channels:

Clearly explain that you wish to close your business profile and transfer all its data to your personal account. They should be able to provide further guidance if this is possible.

 

Let me know if you need help navigating the support process!

 

Best,

Anshul Saini

1 reply

MassC
MassC
Legend
April 22, 2025

Hey @Eli_VzSf, 

¡Bienvenido a la comunidad! Parece que tienes un Adobe ID con una cuenta empresarial y otra personal. Intenta iniciar sesión en la otra cuenta con el mismo Adobe ID y avísanos si te sirve de ayuda. Aquí tienes más información: https://adobe.ly/4lFUQqY

^CM

E
Eli_VzSfAuthor
Participant
April 23, 2025

No puedo, ya tenia mi biblioteca en mi cuenta persona y se eliminó. hay alguna forma de elimar la cuenta empresarial. hace tiempo que no la uso y quisiera elimnarla para evitar esa confusión. 

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
April 23, 2025

Hi @Eli_VzSf,

 

Thanks for the update — as CMass said, you have to have two profiles with the same email. I took a closer look, and here’s what I found:

 

It seems your business profile currently uses 93.618 GB out of a 2 GB quota, which is way over the limit. That likely explains where your missing photo library is — it’s stored under your business profile, not your personal one.

 

Meanwhile, your personal profile shows 0.174 GB used out of 100 GB, which aligns with what you’re seeing (or rather, not seeing) in terms of photos.

 

Before making any changes, like deleting your business account, I strongly recommend ensuring all important data is moved or backed up. I’m not sure if direct data transfer between profiles is possible, though that kind of request usually falls under a different team at Adobe.

 

To sort this out, I’d suggest reaching out to one of the following support channels:

Clearly explain that you wish to close your business profile and transfer all its data to your personal account. They should be able to provide further guidance if this is possible.

 

Let me know if you need help navigating the support process!

 

Best,

Anshul Saini

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices