desktop version denies me access to sign in

Forum|Forum|6 years ago
January 18, 2020
4 replies
342 views

I have no problem signing in to the cloud version of the lightroom but when I try to sign in the desktop version I keep getting this error. I have tried uninstalling and reinstalling the apps, the cloud, reach out to customer service through messaging and was on hold on the phone for an hour.....what gives?

Problem or error

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99jon

Legend

Do you have a subscription for the Cloud version with 1TB of storage or for a Photography Plan which includes Lightroom Classic. You may need to contact Adobe Support to switch your package.

Theresa J

Community Expert

Are you signed in to your account with the desktop Creative Cloud app?

S

stoneadeAuthor

Participant

Yes, I have uninstalled and reinstalled several times and lightroom classic keeps saying I don't have a subscription but I certainly do.

99jon

Legend

Have you tried signing-in to your web app? If your Adobe ID works in the chrome browser, the it could be a problem of permissions or the desktop app. Are you using the latest version Lightroom 3.1? Are you using your own PC or a computer which is part of a work or other network setup? Use the link below to test the web interface.

https://lightroom.adobe.com/

S

stoneadeAuthor

Participant

using my own computer and network, signed into everything. I removed the Lightroom web app since I read there is a conflict. I want to use lightroom classic

S

stoneadeAuthor

Participant

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