desktop version denies me access to sign in

Forum|Forum|6 years ago
January 18, 2020
4 replies
350 views

I have no problem signing in to the cloud version of the lightroom but when I try to sign in the desktop version I keep getting this error. I have tried uninstalling and reinstalling the apps, the cloud, reach out to customer service through messaging and was on hold on the phone for an hour.....what gives?

Problem or error

This topic has been closed for replies.

99jon

Legend

Do you have a subscription for the Cloud version with 1TB of storage or for a Photography Plan which includes Lightroom Classic. You may need to contact Adobe Support to switch your package.

Theresa J

Community Expert

Are you signed in to your account with the desktop Creative Cloud app?

S

stoneadeAuthor

Participant

Yes, I have uninstalled and reinstalled several times and lightroom classic keeps saying I don't have a subscription but I certainly do.

99jon

Legend

Have you tried signing-in to your web app? If your Adobe ID works in the chrome browser, the it could be a problem of permissions or the desktop app. Are you using the latest version Lightroom 3.1? Are you using your own PC or a computer which is part of a work or other network setup? Use the link below to test the web interface.

https://lightroom.adobe.com/

S

stoneadeAuthor

Participant

using my own computer and network, signed into everything. I removed the Lightroom web app since I read there is a conflict. I want to use lightroom classic

S

stoneadeAuthor

Participant

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded