Direct Import deleted my photos without importing them ! - Lightroom for iPad with iOS 13.3.1

Forum|Forum|6 years ago
December 18, 2019
2 replies
3120 views

Hi,

I was very happy about the last update bringing Direct Import directly from Camera.

However, I just lost a WHOLE photoshoot for no reason other than a Lightroom bug.

1- Lightroom detected when I connected the camera the device and everything went smoothly, it seemed to be importing all my RAW files.

2- At the end of the process Lightroom suggests to delete those photos from the card since the import is finished "You can now safely disconnect the camera, do you want to delete imported photos". I chose "Yes".

Big mistake.

Photos were deleted from my SD card but never been imported to Lightroom, the newly created album where it's supposed to have added them is empty. "All photos" too. And nothing in recent imports.

Am I the only one in this situation ?

EDIT : Screenshots of the messages.

EDIT : Typos + additional infos

This topic has been closed for replies.

A

axelp73857771

Participant

exactly the same problem here...

Nikon D7200, iPad Pro 11" with iOS 13.3.1, Lightroom 5.2 (with CC membership)

No photos are imported directly from the camera. Indeed after finishing the import process LR asks to delete the photos on the cam. Back in LR there are no photos imported. That has to be fixed soon. I also lost a set of photos due to this lightroom bug.

I

Ignacio B.

Community Manager

Can you please let us know how it behaves in 5.2.1?

Thanks,
Ignacio

A

axelp73857771

Participant

Thanks Ignacio,

with 5.2.1 the import behaviour slightly changed. When import process is finished there comes no "do you want to delete the photos from your camera?" anymore. So the originals on the camera are safe...

Back in the LR main screen there are still no photos imported.

I don't think it's an issue with the Nikon camera PTP-Mode. In fact during import process all previews are displayed correctly, all photos get transferred (see memory usage of LR increases a lot each time import ist started), photos could be deleted directly on the camera at least until V5.2.0.

I am really looking forward for a bug fixing.

Thanks a lot for getting back to me...

Axel

S

ShotBy_AzAuthor

Participating Frequently

For info i'm on :

- Lightroom for iPad : v. 5.1.0 / 93E03A

- iPadOS : 13.3

- Nikon system, NEF RAW files

- Using a genuine Apple Lightning/USB3 adapted connected to my Nikon D3500 with a genuine usb cable.

I

Ignacio B.

Community Manager

Hi,

I'm sorry to hear that you are running into an issue.
Please send us a diagnostic log so that we can investigate what might have gone wrong.

You can do so by:
1. opening the settings in the app
2. tap on Help & Support
3. Long tap on Access our Support Forum
4. Send through mail application

Thanks,
Ignacio