Disappearing/ Missing photos in Lightroom mobile, images appears as black/grey rectangles

Question

Hej, mam problem z aplikacją lightroom, otóż po przesłaniu zdjęć do albumu, zrobieniu ustawień predefiniowanych po kilku dniach znikają mi wszystkie zdjęcia i mam tylko szare pola w miejscach zdjęć. Po kliknięciu w zdjęcie wyskakuje mi napis brak wersji deweloperskiej 
 
{Title edited by Moderator}

Ranjisha Sengupta · Answer

Hi there,

Thanks for reaching out.

Which version of Lightroom Mobile are you using? Ensure you're logged into Lightroom on your mobile device with the correct Adobe ID associated with your active Creative Cloud membership. Check Lightroom on the web to see if your assets (photos and presets) have synced.

Do you have an active subscription, or were you using the free trials?

Does this happen with particular file formats or all images?

Please check this similar discussion on our forum: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-lightroom-for-mobile-lost-files-and-or-presets-after-uninstalling-reinstalling-app/m-p/12962474.

Have a look at this page as well, which shares some information on missing images: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

Let us know if this helps.

Thanks,

Ranjisha

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded