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juanescobar
juanescobar
Participant
November 4, 2019
Question

do I need a new license to use Lightroom in my PC?

  • November 4, 2019
  • 3 replies
  • 768 views

Hello, I buy adobe Light-room and installed in my phone like one month ago and this week I wanted to use it in my PC, so I downloaded and installed, but the after logged with the same Google account I have in my phone, the program do not recognize my subscription and gave me a 7 days free trial. So need I a new license to use it in PC?

This topic has been closed for replies.

3 replies

99jon
99jon
Legend
November 8, 2019

Did you have the free version on your phone or a subscription to premium services? You would first need to cancel a subscription at Google Play before activating a new subscription for the Lightroom plan.

greule
greule
Inspiring
November 5, 2019

Hi juanescobar. I looks to me that your adobe-id which you use for this forum has the correct Lr subscription applied. Could you try to re-sign-in just to double check. You can only have one account-id connected to your apple-lr-subsctiption. Hope this helps.- Guido/ Lr Mobile

juanescobar
juanescobarAuthor
Participant
November 6, 2019

Hey @greule, thanks for replied. Where do you want I re-sign, Lr-PC? Lr-Mobile or in this forum? Also I don't have Mac or iPhone, I got a little lost about your mention about apple-lr-subsctiption bc I have Lr in Android and the license issue is in my Windows PC. Thanks 🙂

99jon
99jon
Legend
November 4, 2019

Check your Adobe Account to ensure your subscrtiption is valid. 

 

Ensure your Google log-in has all up to date  proile and financcial information. 

    juanescobar
    juanescobarAuthor
    Participant
    November 4, 2019

    Thank you, the mobile app works fine and I'm logged but I will check.

     

    Btw there is this guy scamming users in via DM.

     This was his message

    Hi,

    You can Directly send Email to our Customer Care Team at Adobecare@outlook.com and they will help you via Email.

    Team Adobe

    This is his profile https://community.adobe.com/t5/user/viewprofilepage/user-id/17166162

     

      99jon
      99jon
      Legend
      November 4, 2019

      Always be careful of those trying to pass off as Adobe staff. ACPs, MVPs, and Adobe  staff are badged. Scammers have few credentials. Thanks for reporting the pretenders trying to delude Adobe customers for personal gain. 

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