Does Adobe Portfolio have nameserver info for Domain Registrar

Question

I’m trying to help someone get their Adobe Portfolio working and the details they were provided are confusing to me … even though I’ve designed and managed the hosting of dozens of websites over the past MANY years.

The person has their own domain name registered with a Canadian Registrar and in the DNS control panel they offer “Park with ...” and “Use Third-party Hosting”. They also provide a tool to enter Advanced DNS Settings that seem only available when the site is “parked”. It’s not a tool I’ve ever had to use and usually just enter the nameserver details for whoever hosts the site.

Are we supposed to leave it set to “parked”, open the Advanced DNS Settings panel , erase everything that’s there (that points to the Registrar’s domain) and replace it with the 4 settings provided by Adobe?

Any help in clarifying this process would be very appreciated. I don’t find the instructions provided are very clear (“add the following A records”)… might just be my aging brain <g>

Russell :-)

Russell Proulx · Accepted Answer

I received the explanation (which I edited to remove personal info) from the Registrar:

“Leave domain set to "Parked". Adobe does not use nameservers: Adobe connects via the A records' IP addresses that are entered in the Advanced DNS Settings.

This initially results in the error “Fastly error: unknown domain:(domain name here). Please check that this domain has been added to a service.” This error is proof that the settings are correct.

Fastly is the global server network that Adobe uses to host the Adobe Portfolio websites. The error message means the domain is successfully knocking on Adobe's front door and the final step needed to make the site live.

The site is now working properly which is what is most important.

R

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