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Download of albums from Lightroom web fails

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I am sharing some albums from Lightroom CC. Version is 4.3. I have enabled download for the albums, so that the receivers can download all images as a zip file. When someone tries to download however, the zip file is often corrupt. I have been able to recreate this error myself. There is a .PART-file created with the same name as the zip file. In the unsuccesful attempt there is a zip-file of 0 kB created alongside the PART-file, while in the successful attempt there is only a zip-file at the end.

The album I recreated was as small as 48 images, mostly raw files from a Nikon camera, some with edits. The complete size of the resulting zip was around 250 MB.

Is this a common thing? If so sorry for reposting. Are there any recommendations to get around this error? I tried to Google and also browse this community, but was not able to. Is there for example a limit in the number of images in a shared album?

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Rick CoencasCorrect answer

Participating Frequently

Hi,
The Lightroom web engineering team have just posted a fix for this issue. Could you please refresh your browser and retry? Thank you for bringing this to our attention.
Best regards,
Richard

M

Manuel_P0667

Participant

This still seems to be a problem, atleast for me.

Downloading photos from Lightroom Web fails.

The download ist starting fine:

However after some seconds, it is showing 0 B/s:

and after that the download just fails.

This happens regardless of how many files I want do download, happend with 100 but also with 5.

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Charlie.D

Adobe Employee

Hello @Manuel_P0667

Using Mac chrome for a quick try, I can't reproduce any problem.

Please share specific steps you used, what export settings you used, etc.
What OS and web browser are you using? Does another browser work better?

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Manuel_P0667

Participant

Hi!

This seems to happen only when a certain number of images is exceeded, I was just able to download 32 images perfectly fine, without any issue. However as soon as I want download more than 60 images, the problem starts to happen randomly, most of the time the download of the files fails as described above, but it happens that after 20-30 retrys it suddenly works for once.

As for the steps I take, I usally edit all my images, then I press Ctrl+A and select this export options:

I'm currently running on Windows 10 Pro 22H2.

I mainly use Microsoft Edge but was also able to reproduce the issue in Chrome and Firefox.

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Adem5E68

Participant

I am also having the same problem. I'm trying to obtain a large amount of photos from an LR library and have tried multiple rar and zip extractors. File is "corrupt" everytime. Using these files from a 3rd party on a deadline and this is blocking me from being able to complete their project =[. Running an iMac and Chrome for downloads.

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Rick Coencas

Participating Frequently

Hi,

Sounds like there could still be a problem. How large is the album in question? (number of assets and approximate size).

If it is possible, could you share the album with me and I can have an engineer look at it? You can private message me the share URL.

As a temporary workaround, you might see if your provider can break the album they are sharing into smaller albums.

Thanks,

Richard

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Kasper35001638rx2i

Participant

I am still having the same issue and breaking down an album with hundreds or thousands of images seems complicated, when the idea with a zip file is to have something that can handle large sizes.

I get the exact same error that the file is corrupt - never experienced this before.

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Rick CoencasCorrect answer

Participating Frequently

Hi,
The Lightroom web engineering team have just posted a fix for this issue. Could you please refresh your browser and retry? Thank you for bringing this to our attention.
Best regards,
Richard

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