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5omeone
Known Participant
February 25, 2019
Answered

Download videos out of Lightroom CC Cloud to mobile not working

  • February 25, 2019
  • 1 reply
  • 1134 views

Hello to everybody,

I am using the Lightroom CC Plan with 1 TB with my iPhone and iPad. When I want to download images from the cloud to my iPhone, I simply "share" them, which gives me the option to download them to my iPhone. But that doesn't work for videos! I uploaded the videos, but I can't upload them to my iPhone. The share button is grayed out. Is this a mistake or do I have to meet certain requirements?

Best,

Phil

    This topic has been closed for replies.
    Correct answer Akash Sharma

    HI Phill,

    Sorry that you are not able share videos from your iPad to iPhone. Currently the Creative Cloud will only sync videos captured by mobile device and to upload them to the cloud. However, syncing them back to your device is currently an open feature request. I'd suggest that you also add your vote and feedback to this discussion Lightroom mobile: Ability to sync video from desktop Lightroom to Lightroom for mobile | Photoshop Family Customer Commu… ​so our engineers can look into it.

    Thanks,

    Akash

    1 reply

    Akash Sharma
    Akash SharmaCorrect answer
    Legend
    February 26, 2019

    HI Phill,

    Sorry that you are not able share videos from your iPad to iPhone. Currently the Creative Cloud will only sync videos captured by mobile device and to upload them to the cloud. However, syncing them back to your device is currently an open feature request. I'd suggest that you also add your vote and feedback to this discussion Lightroom mobile: Ability to sync video from desktop Lightroom to Lightroom for mobile | Photoshop Family Customer Commu… ​so our engineers can look into it.

    Thanks,

    Akash

      5
      5omeoneAuthor
      Known Participant
      March 2, 2019

      Dear Akash,

      thank you very much for fhe reply. Yes, it would be great to add this feature. Is it is possible for images it‘s quite confusing when it’s not working for videos as well. I will vote for.

      Best,

      Phil

        Akash Sharma
        Akash Sharma
        Legend
        March 4, 2019

        Hi Phil,

        Please feel free to add your feedback and vote to the above feedback discussion I posted, our engineers are tracking this discussion for future developments related to this feature request.

        Thanks,

        Akash

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